FAQs

Outlined below are questions often asked by our shareholders.
Frequently asked questions on e-communications are also shown below.
If you cannot find the answer to your query, please contact us.

Where is my dividend cheque?

From 1 November 2018, Kingfisher has stopped the payment of dividends by cheque. To ensure you continue to receive your dividends from November 2018, you will need to notify our Registrar, Computershare of your preferred payment option. More information on this change is available on the dividends page

When does Kingfisher go ex-dividend?

The ex-dividend dates are in the Financial Calendar.

What dividend payment options are available and how do I change my preference?

You must advise the Registrar in writing (with both signatories if joint ownership) quoting your name(s) and address, and your Shareholder Reference Number (SRN), which can be found on your share certificate or tax voucher. The address to send your request to is Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol, BS99 7NH.

You can choose to receive the cash dividend or join the dividend reinvestment plan.

From 1 November 2018, Kingfisher has stopped the payment of dividends by cheque. To ensure you continue to receive your dividends from November 2018, you will need to notify our Registrar, Computershare of your preferred payment option. More information on this change is available on the dividends page

How do I contact the appropriate person at the Registrar?

For all enquiries concerning shares and/or dividends in the first instance please contact the Registrar: Computershare Investor Services PLC, Securities Services – Registrars, The Pavilions, Bridgwater Road, Bristol, BS99 7ZZ, Tel: +44 (0) 370 702 0129, Website: https://www-uk.computershare.com/investor

If you need to talk to Kingfisher directly then contact the Company Secretariat department via email, by phone on +44 (0) 20 7372 8008, or in writing to Company Secretariat, Kingfisher plc, 3 Sheldon Square, Paddington, London W2 6PX.

How do I contact the appropriate person at the Corporate Communications department?

If you have other enquiries concerning Kingfisher plc or the Group, please contact the Corporate Communications department via email, by phone on + 44 (0) 20 7372 8008, or in writing to Kingfisher plc, 3 Sheldon Square, Paddington, London W2 6PX.

Is this a good time to buy/sell Kingfisher shares?

Under the Financial Services and Market Act 2000 we are not authorised to provide advice to investors on share dealing. For advice on dealing, please contact your stockbroker or independent financial adviser.

Do you have a low-cost dealing service?

What should I do if I receive unsolicited telephone calls and/or documents?

Make sure you get the correct name of the person and organisation, check that they are properly authorised by the FCA before getting involved and please inform our Registrars on +44 (0) 370 702 0129. For further information please see protecting your investment.

Can I get the Annual Report and Interim Report sent to me directly rather than through my broker?

Yes. You can request that an Annual Report be sent to you directly via post or email (PDF). View or download the latest Annual Report and Accounts online.

I have questions about tax on my shares and/or dividends - who should I direct them to?

Your financial adviser (stockbroker or accountant).

I bought shares in Kingfisher several years ago, but cannot remember what price I paid. I now need this information to complete my tax return. Where can I get hold of the original share price?

The Stock Exchange can provide this information. For details, please phone +44 (0) 20 7797 1372. There will be a small charge. The London Stock Exchange website has share price data going back five years.

What happens if I have taken up my rights to new Kingfisher shares?

You will not be treated as making a disposal of all or part of your holding of existing Kingfisher shares by reason of taking up all or part of your rights to new Kingfisher shares. No liability to CGT in respect of the issue of the new Kingfisher shares should arise if you have taken up your entitlement to new Kingfisher shares.

What happens if I have taken up my rights to new Kingfisher shares and now wish to sell some or all of my Kingfisher shares?

Your new Kingfisher shares will be treated as the same asset as, and having been acquired at the same time as, your existing holding. The subscription money for your new Kingfisher shares is added to the base cost of your existing holding.

Indexation allowance on your original holding of Kingfisher shares will be given in respect of amounts paid for the new Kingfisher shares. Instead, indexation allowance has been replaced by a taper relief which will reduce the amount of any chargeable gain realised on a subsequent disposal of your shareholding according to how long the shares have been held since 6 April 1998 or since the shares were acquired, whichever is the later.

You will not normally be treated as making a disposal for CGT purposes of your existing holding of Kingfisher shares if you disposed of all or part of your rights to subscribe for new Kingfisher shares, or allowed or were deemed to have allowed them to lapse in return for a cash payment, and the proceeds resulting from the disposal or lapse of rights are ‘small’, as compared to the value of the Kingfisher shares in respect of which the rights arose. No liability to CGT will have arisen on the disposal or lapse of the rights, but the cash amount received will be deducted from the base cost of your existing holding for CGT purposes and for the purposes of computing any chargeable gain or allowable loss on a subsequent disposal of your Kingfisher shares.

What happens if I disposed of my Kingfisher rights?

If you dispose of all or part of your rights to subscribe for new Kingfisher shares or allow or are deemed to allow them to lapse and receive a cash payment in respect of them you may, depending on your circumstances, incur a liability to CGT.

However, if you dispose of all or part of your rights to subscribe for new Kingfisher shares or allow or are deemed to allow them to lapse in return for a cash payment and the proceeds resulting from the disposal or lapse of rights are ‘small’ as compared to the value of the Kingfisher shares in respect of which the rights arose, you will not normally be treated as making a disposal for CGT purposes. No liability to CGT will then arise on the disposal or lapse of the rights, but the cash amount received will be deducted from the base cost for CGT purposes or your existing holding of Kingfisher shares for the purposes of computing any chargeable gain or allowable loss on a subsequent disposal of your Kingfisher shares.

The Inland Revenue currently regards a receipt as ‘small’ if its amount or value is 5% or less of the value of the Kingfisher shares in respect of which the entitlement to the receipt arose, or if its amount or value is £3,000 or less, regardless of whether or not it is more than 5% of the value of the Kingfisher shares in respect of which the rights arose.

A Kingfisher shareholder not resident in the UK for tax purposes but who carries on a trade or profession in the UK through a branch or an agency to which the new Kingfisher shares are attributable, may be subject to CGT on a disposal of such shares.

Individuals who are temporarily non-UK resident may, in certain circumstances, be subject to tax in respect of gains realised whilst they are not resident in the UK.

E-comms FAQs

Electronic shareholder communications – answers to common questions

The Company offers an electronic communications service for its shareholders, whereby shareholders can choose to receive statutory company information electronically, rather than in hard copy. Shareholders who decide to register for electronic communications will receive an email each time the company publishes a statutory document, which will contain a hyperlink to the Company's website. Shareholders will also have the opportunity to cast proxy votes on line.

Outlined below are some commonly asked questions in relation to this service. If you cannot find the answer to your query, please contact us.

Why have I been sent a letter regarding e-communications?

Whilst the Company has been able to communicate electronically with shareholders under the Electronic Communications Order which became effective in 2000, more recently the Companies Act 2006 has introduced legislation that allows companies to communicate with shareholders by electronic and/or website communications.

The changes approved by the shareholders at the AGM in 2008 allow the Company to communicate with shareholders by electronic means. Before the Company can communicate with a member by means of electronic or website communication, shareholders must be asked individually by the Company whether they agree to this method of communication. Shareholders can respond with a positive response or if they do not respond within a period of 28 days, are deemed to have consented to receiving electronic communications.

The letter you have received is inviting you to choose how the Company communicate with you.

Why hasn't this been offered before?

The Company has offered shareholders an electronic communications service for some time, but only when a shareholder has positively opted into the regime. Given the changes in legislation, as outlined above, the Company has decided to offer this service to all its shareholders.

Why should I register for electronic/website communications?

The Company would like to invite you to join the growing number of its shareholders who have opted to receive their shareholder communications electronically and have dividends paid directly into their bank account.

What advantages does the service offer?

  • Receive shareholder communications as soon as they are published
  • Save time and money for the Company and its shareholders
  • Help reduce our environmental impact

Is there a charge for this service?

There is no charge for this service.

What documents could/will I receive electronically?

Once you have signed up for, or been deemed to have elected, to receive electronic communications you will be sent an email each time the Company publishes information for shareholders or makes a major announcement. The email will contain a link to the Company's website, where you can view the announcement or document(s).

Announcements will include the half year and full year results. Documentation will include notification of the publication of the Annual Report and Accounts. Together with an interactive version of the Report and Accounts on the website will be the Notice of Annual General Meeting, a facility for on-line proxy voting and general information of interest to shareholders.

Can I still obtain a hard copy of the Annual Report?

If you decide to receive communications electronically, or are deemed to have elected to receive them electronically, you will still be able to obtain hard copies of all Company documentation by writing to the Company Secretary at the Company's registered office address at: 3 Sheldon Square, Paddington, London W2 6PX.

Why have you asked me to provide you with an email address?

We are asking for an email address from those shareholders that would like to receive communications from the Company by electronic means. Every time the Company publishes information for shareholders you will be sent an email, which will include a link to the Company's website where the document can be found.

Will you give my email address to anyone else/will I receive unsolicited emails?

The Company (and Computershare) is obliged by law to make certain information contained within its register of members available for public inspection. The email address provided by you in respect of the service does not form part of this information and shall not be made publicly available. Unless you check the opt-in box on the registration form, the Company will not send you company-specific product and/or marketing information as a result of your registering for the service.

Can I register using a friend's email address?

You can register using any email address however you may only want to do this if you have access to the email account on an on-going basis. You may consider setting up your own web-based account for this purpose.

Can I register my email addresses at home and the office?

Only one email address will be accepted per shareholding.

I am a joint shareholder, can I receive an email?

As with hard copy documentation, on share accounts with more than one account holder the first named person will be registered as the named account holder, therefore only this person can elect to receive electronic communications.

What if the email you send to me is not received?

If there is a delivery failure there will be two more attempts made to contact you by email. If these attempts fail then the Registrars will contact you at your last known postal address to let you know that the emails have failed.

Please remember that if you change your email or residential address, you should tell the Registrars.

Do any other companies offer this service?

Further to the changes in legislation, many companies within the FTSE 100 now offer shareholders the opportunity to receive company documentation electronically.

How do I register?

If you wish to register for electronic communications, you can sign up by visiting www.computershare.com/investor/uk/ecomms and registering your details.

Why do I have to provide my shareholder details when I register?

We need you to confirm your details for your own security.

What if I change my mind?

You are free to change your mind and receive hard copies of shareholder communications at any time. Simply access www.computershare.com/investor and enter your shareholder details and update your preference.

How do I change my email address if I need to?

If your email address changes, simply follow the same steps again and change your address.

Please remember that if you change your email address you must tell the Registrars.