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What's new

In this section you will find information about what’s new at Kingfisher - from new products and services available to our customers, to new stores launched in the 10 countries in which we operate.

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The Home Improvement Academy

The nature of work is changing, with new expectations put on employers; people don’t simply want a job, they want a great working experience.

To enable this for our store colleagues, we have been looking at how we give them the expertise to fully understand the needs of our customers and their home improvement projects. In September 2017, we brought colleagues together from all over Europe to pilot the first initiative in this area – the Home Improvement Academy – which will provide relevant product training and project knowledge to help colleagues provide great service to our customers. The pilot session focused on our new, unified Bathroom range. Colleagues participated in seminars, practical sessions, and situational role plays, both in person and through digital channels, to become range ambassadors and take information and ideas back to their stores. Programmes for other product ranges will roll out in 2018, starting with Outdoor. In future, we hope to provide similar resources to customers both in-store and through our digital channels.

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