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Press release:
Screwfix opens 600th store as business continues to build

21 September 2018

 

Screwfix, one of the UK’s fastest growing retailers, has opened its 600th store – a major milestone for the UK retailer which has added 100 new stores to its network in the past 18 months.

The multi-channel retailer continues to focus on delivering convenience for busy tradespeople through its expanding network. Since opening its first store in Yeovil in 2005, Screwfix has grown significantly, with 97 per cent of the UK population being within a 30-minute drive from their nearest store. Screwfix is on track to open 50 stores in 2018, with many more planned for 2019.

The new store, on the Trident Industrial Estate in Hoddesdon, officially opened its doors on 20th September to hundreds of local customers. The store will help busy tradespeople to get the job done quickly and affordably, with a Click & Collect service allowing customers to order and collect goods in as little as one minute. Like all Screwfix stores, Hoddesdon is open seven days a week and has created new jobs in the town.

The retailer’s focus on customers and convenience - with extended opening hours, Click & Collect, next day delivery and award-winning 24/7 contact centre – is a major contributing factor to its fast growth rate and has also earned it high profile awards including Retail Week’s ‘Best Retailer’ and ‘Digital Pioneer’ in 2018.

In addition, a strong digital offer and continued delivery in terms of convenience, quality products and great value reflect its emphasis on improving the way its customers shop.

Screwfix’s best-in-class digital capabilities are being used by its parent-company, Kingfisher plc, to develop leading ecommerce platforms in its stores and back of house systems across Europe, as part of its ambitious five-year transformation programme.

John Mewett, CEO of Screwfix, said: “We’re immensely proud to be opening our 600th Screwfix store. It represents a major milestone in our ambitions to offer the ultimate in fast, high quality customer service for our tradespeople, who need a responsive service, seven days a week.  We are continuing to invest in our stores alongside our digital offering to ensure our customers can get the products they need, when they need them.

“Our continued growth is testament to the loyalty of our fantastic customers who continue to be at the forefront of our business’’.

Since starting life as the Woodscrew Supply Company in 1979, Screwfix has always been passionate about delivering convenience, value and the wide product range required by its busy trade customers and serious DIYers. Its store network is visited by 7.8m customers a year and Screwfix.com by 5 million unique visitors each week. 

Its convenient Click & Collect service, which enables customers to pick-up their goods in as little as one minute after ordering online or over the phone, has already received more than 27 million orders.

As proud partners of the EFL, Screwfix were delighted to have two well-loved players, Stuart Pearce, former England Captain and Striker Geoffrey Horsfield, join them to celebrate their 600th store opening on Friday 21st September 2018. 

For more information on Screwfix, visit www.screwfix.com, call 03330 112 112 or visit the nearest store.

For more information on Screwfix’s range of products, visit www.screwfix.com or pick up a copy of the new catalogue at a local Screwfix store.

ENDS

Note to editors

About Screwfix:

Screwfix is part of Kingfisher plc, the international home improvement company, with 1,300 stores in 10 countries in Europe, Russia and Turkey. For further information go to www.kingfisher.com.

Screwfix is convenient, straightforward and affordably-priced, helping its trade customers get the job done quickly, affordably and right first time. Tradespeople can shop 32,000 products over the phone, online, via their mobile or in-person from their local store.

  • From power tools and work wear to cables and pipe fittings, Screwfix offers over 11,000 products available to pick up from 600 stores nationwide. Our full range of over 32,000 products can be ordered over the phone, online or from a local store, with orders taken up until 8pm (weekdays) for next day delivery to home or site.
  • Screwfix.com attracts 5 million visits per week.
  • The Screwfix Click & Collect service means customers can conveniently purchase supplies online or over the phone and then collect from the store in as little as one minute.
  • Customers can call the UK-based Screwfix Contact Centre 24 hours a day, 7 days a week (including bank holidays) on 03330 112 112.
  • UK stores are open 7 days a week, from 7am – 8pm Weekdays, 7am – 6pm Saturdays and 9am – 4pm Sundays. Excludes selected stores. See www.screwfix.com/stores for details.
  • London stores are open from 6am – 10pm on weekdays
  • In 2016, Screwfix sales surpassed £1bn for the first time
  • World leading customer satisfaction levels.
  • Screwfix was awarded Retail Week’s Customer Experience Initiative in 2017.
  • Screwfix was awarded 2nd place in Retail Week’s Best Employer Rankings in 2017.
  • Screwfix was awarded South West Contact Centre Forum’s Large Contact Centre of the Year Award in 2017. Screwfix was awarded Glassdoor’s Best Places to Work in 2017 and 2018.
  • Screwfix was awarded Retail Week’s ‘Best Retailer over £250m’ and ‘Digital Pioneer’ awards in 2018
  • For more information about Screwfix please visit our media centre: www.screwfixmedia.co.uk

Press information:
For more information, please contact:
Matthew Allen, McCann Public Relations, Tel: 0121 713 3579 / Matthew.thomas-allen@Mccann.com